Raw Individuals – Terms and Conditions
These are the General Terms and Conditions of Raw Individuals. These Conditions will apply to all orders placed by you with Raw Individuals via its online store (www.rawindividuals.nl) or otherwise outside a physical store. By placing an order, you agree to the applicability of these Conditions to the contract entered into between you and Raw Individuals.
These Conditions explain the rights and obligations of the parties which apply to your order of products via the online store of Raw Individuals. For this reason, it is important for you to take the time to read these Conditions carefully. Raw Individuals recommends you to store these Conditions on your computer and/or print them out and keep them so that you can refer to them later.
- Information about Raw Individuals
- Raw Individuals is a company and is incorporated in the Netherlands.
The complete contact details of Raw Individuals can be found below:
Prins Frederiklaan 301
2263 HC Leidschendam
- Phone: +31 641609442
(Monday through Friday 09:30 – 18:00).
- E-mail: email@example.com
- Chamber of Commerce number: 71124470
- Tax identification number: NL205992250B01
- Your details
- In order to facilitate the smooth execution of the contract by Raw Individuals, it is important that you correctly and completely provide your details, such as your name, your e-mail address and shipping address in accordance with the instructions. You are responsible for the correctness of the details provided by you. You will find the complete contact details of Raw Individuals under Article 1 of these Conditions.
- Raw Individuals will use the details supplied by you only in the manner as indicated in the privacy statement and disclaimer, which you may refer to on its website.
- Offer and contract
- When you place an order via the online store of Raw Individuals, you will enter into a contract with Raw Individuals. The contract is created as soon as Raw Individuals has sent a confirmation to the e-mail address provided by you.
- A contract as a result of an offer which is an obvious mistake and/or error, such as an unusually low price is not binding for Raw Individuals. Please contact Raw Individuals if you doubt the validity of an offer.
- Price and payment
- The price quoted in the online store at the moment of placing an order is the total price including all taxes and, if applicable, shipping costs.
- You may pay for your order in the way indicated in the online store of Raw Individuals.
- Order processing and shipment
- Raw Individuals will make every effort to process and deliver your order as well and as quickly as possible after receiving full payment.
- Orders are delivered to the shipping address indicated by you and via the means of delivery chosen by you. The delivery period as shown on the website is an indication. External factors, such as internal availability as well as the payment and means of transport chosen by you, may affect the delivery period.
- If you have an order delivered outside the European Union, it is possible that the country in question will charge additional levies such as import tax. Raw Individuals has no influence or control over such levies and will therefore not be able to inform you thereof. Before placing such an order, you must check yourself whether the items ordered by you can be exported to or imported in the country in question and what the cost is thereof.
- Title to the products ordered by you is transferred to you at the moment of receipt of full payment by Raw Individuals.
- Raw Individuals takes great care to ensure that its products are shipped correctly and completely. Should you unexpectedly receive incomplete or damaged products, please contact Raw Individuals immediately.
- Raw Individuals makes every effort to show its products on its website as precisely and completely as possible. However, it is in the nature of the offered products that there might be differences (such as color differences) between the picture of the products on the website and the product delivered to you. Should you believe that the delivered product is not the same as the product shown on the website, you may use your return right as described in Article 7 of these Conditions.
- If for any reason you are not satisfied with the product you ordered, you have the right, without giving any reasons, within fourteen days after receiving the product to indicate that you wish to terminate the contract with regard to the product in question. This concerns the so-called time to reconsider. You may use your termination right by using the return form as attached to your order. Instructions of how to return merchandise can also be found on our website.
- If you decide to terminate a contract with regard to a product, you have the obligation to return this product as soon as possible, but no later than fourteen days after termination to the address of Raw Individuals as mentioned in Article 1.1. The direct costs of the return shipment of the product to Raw Individuals are for your own account.
- In case of any termination as set forth in Article 7.1, Raw Individuals will return the amount paid for the product in question immediately and in any event not later than fourteen days after receipt of the message that you wish to terminate the contract, but not before Raw Individuals has received the returned product in question or you are able to prove that the product has indeed been sent back. If you have chosen a shipping method other than the standard shipping method used by Raw Individuals, any additional costs thereof will not be considered for a refund.
- The right of termination as included in Article 7.1 is meant to allow you to determine whether the product fits you or your home and if you really want the product. You are allowed to use a product if necessary to verify if you want the product, just like you would do in a regular store. Continuous use of the product – such as using the product in a public space or any other actual use – affects your termination right as determined in more detail in Article 7.5.
- If a product, through your actions, has been damaged, has been cleaned, a product is incomplete or a product shows signs of use which prove that you have used the product more continuously than as permitted under Article 7.4, you are responsible for the decrease of value of the product caused by you. Raw Individuals will deduct this decrease of value from the amount to be refunded to you.
- The termination right as set forth in Article 7.1 does not apply to products that are not suitable to be sent back for purposes of health protection or hygiene and whose seal has been broken after delivery.
- Modifications to these Conditions
- If Raw Individuals decides to modify these Conditions, it will post the modified Conditions on its website. You are advised to check on a regular basis whether the Conditions have been modified. These Conditions were last modified on April 30th, 2018
- Raw Individuals strives to deliver only the highest possible quality in regards its products and services. However, should you unexpectedly have any complaints, you may send them by phone, by mail or e-mail to: Prins Frederiklaan 301
2263 HC, Leidschendam
Phone: +31 641609442 (Monday through Friday 09:30 – 18:00).
- If you have gone through the complaint procedure but you wish to submit your complaint to another instance, you may do so by submitting it to the Disputes Committee via the European ODR Platform:http://ec.europa.eu/consumers/odr/.
- Applicable law and competent jurisdiction
- Dutch law applies exclusively to these Conditions and the contract entered into by you and Raw Individuals, with the exclusion of the UN Convention on the International Sale of Goods.
The competent court in Amsterdam has the exclusive competence to hear and settle all disputes that might arise concerning these Conditions or the contract entered into by you and Raw Individuals.