Do you want to return your purchase? Or are you not satisfied?
Please send an e-mail to: email@example.com and we will help you get through the procedure.
*In the interesets of hygiene we do not accept returns of pierced jewelry such as earrings or custom made items.
If you are not satisfied with a product or what so ever you have 14 days after receiving the item to return it to us.
The item has to be unused, unworn and returned in the original package.
Be sure to return your items in their original condition.
If the products are worn or damaged, incomplete or not been send back in its orginal package, Raw Individuals is not obliged to refund the item(s).
It is not likely but… if you received a damaged or incorrect product please send an e-mail to Raw Individuals within 2 days after receiving your parcel.
Send an e-mail including details and photo’s to us.
It is your responsibility to ensure we will receive your return properly so it is highly recommended you send your parcel back to us using a trace able and secure method.
Please send your goods to:
Prins Frederiklaan 301
After receiving your return properly you will receive a confirmation e-mail that your parcel has arrived and your return is being processed
You will receive a depost within 14 days.
Please note any shippingcosts & payment fees will not be refunded.
We aim for the best quality and customer service, if for any reason you are not content please let us know.
We will always find a solution.